FoodTec Delivery IQ

It's an ok app for what it is. But it loses a start for being a complete resource hog and battery drainer. I've used this app across several phones newer and older and the result is always the same. I'll start a shift with 100% battery, and end in the bottom teens. I can tandem Spotify and several others all day, but trying to tandem this one tanks a phone badly. All and out, could be better, could be worse.

This app has come a long way since the beginning. But the 2 biggest problems that remain: 1: When going from the pretip screen to the signature screen, theres a lengthy delay. Creating for awkwardness in front of the customer. Theres no delay when there isnt a pretip. Eliminating the delay when you click No after "would you like to add an additional tip" is what my biggest complaint is. 2: Driver stats has been glitchy for forever. You can see them every like 1/100 times in the app.

App is okay. It's convenient for signatures but could include the potential for us drivers to accept credit cards in-person. There are a lot of times and situations where I have to use my personal phone to call in a credit card number, and a less-trustworthy person could be calling anyone with the card number. A customer watching you type it into your work app is more trustworthy imo.. I like that I can auto-populate my maps app but the smaller buttons on the app have such a small box to register taps that I often hit the nav button and end up at the order screen from it registering me tapping the background instead. Maybe spread or enlarge the buttons? Maybe allow a customizable message to populate the text box when texting customers numbers when requested? The biggest issue is that I get to a customer's home and the app already says "missing signature" and disallows a customer from tipping via card. This has been happening frequently at my store and to many drivers. I have lost money over the issue. We have investigated whether or not staff were causing the issue when taking orders and ruled out that variable after watching staff perform the procedure correctly.